FAQs

1. What products do you sell?

At TrendZaa, we offer a variety of high-quality products in two main categories:

  • Beauty Products: Skincare, haircare, cosmetics, wellness items, and more.
  • Toys: A wide range of toys for all ages, including educational toys, games, dolls, action figures, and fun playsets.

We aim to provide the latest trends and timeless favorites, all carefully selected to ensure quality and customer satisfaction.

2. Are your products available for delivery in Saudi Arabia?

Yes, TrendZaa is based in Saudi Arabia, and we offer delivery across the country. Whether you're in Riyadh, Jeddah, Dammam, or any other city, we ensure prompt and reliable delivery to your doorstep.

3. How can I place an order?

Placing an order at TrendZaa is simple:

  1. Browse our website and select the products you want to purchase.
  2. Add them to your cart.
  3. Proceed to checkout and enter your shipping and payment information.
  4. Complete your order!
    You’ll receive an order confirmation email, and once shipped, a tracking number will be provided so you can track your delivery.

4. What payment methods do you accept?

We accept several secure payment methods, including:

  • Cash on Delivery (COD)

We also prioritize your privacy and security, ensuring that all transactions are encrypted and processed safely.

5. How long does delivery take?

Delivery times depend on your location:

  • Within major cities (Riyadh, Jeddah, Dammam, etc.): Delivery usually takes between 2-5 business days.
  • Remote areas: Delivery may take a bit longer, usually 5-7 business days.

Once your order is shipped, we’ll send you tracking details so you can monitor your delivery.

6. Do you offer international shipping?

Currently, TrendZaa only offers delivery within Saudi Arabia. However, we are exploring international shipping options for the future, so stay tuned for updates!

7. How can I track my order?

Once your order has been shipped, you’ll receive a tracking number via email or SMS. You can use this number to track your shipment through our courier partner’s website or app.

8. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible. We can only process cancellations or changes before your order has been shipped. Unfortunately, once your order is dispatched, it cannot be changed, but you can initiate a return after receiving the product.

9. Do you accept returns or exchanges?

Yes! We want you to be completely satisfied with your purchase. If you're not happy with your product, you can return or exchange it within 14 days of receiving your order.
Conditions for returns/exchanges:

  • The product must be unused, in its original packaging, and in sellable condition.
  • Certain items, like cosmetics and personal care products, may be ineligible for return due to hygiene reasons.
    Please contact our customer service team for further instructions on returns and exchanges.

10. Are your products safe for all skin types?

We prioritize safety and quality. Our beauty products come from reputable brands and are carefully selected to ensure they meet high standards. However, since everyone’s skin is different, we recommend doing a patch test before using new skincare or cosmetic products, especially if you have sensitive skin or allergies.

11. Do you offer gift wrapping services?

Yes, we offer gift wrapping for select products. If you’re purchasing a gift, you can opt for our special gift wrapping service at checkout. We’ll make sure your gift looks beautiful and ready for giving!

12. How can I contact customer support?

If you have any questions or need assistance, you can reach our customer support team:

  • Email: support@trendzaa.store
  • Phone: +966-572174124
  • Live Chat: Available on our website (look for the chat icon on the bottom right corner).
    We’re happy to help you with any inquiries or concerns!

13. How can I stay updated on new products and promotions?

To stay informed about our latest arrivals, special promotions, and discounts:

  • Subscribe to our newsletter (scroll to the bottom of the page).
  • Follow us on social media for the latest trends and updates. We’re on Instagram, Facebook, and Twitter!

Didn't find what you were looking for?
Feel free to contact us directly, and we’ll be happy to assist you!